Standard shipping
2 to 5 business days, free nationwide shipping for orders over 5,000 yen (tax included)
Returns/Exchanges
If there is an issue with the product, please contact us within 15 days of receiving the item.
In order to process your after-sales service quickly, please provide your order number as well.
Email: hi@niz.store
Please note that depending on the nature of your inquiry, we may need some time to confirm or investigate before responding. Thank you for your understanding.
Receipt
Regarding the receipt, we can only provide an electronic version. We are unable to send a paper copy along with the product.
To create an electronic receipt,
Recipient Name:
However:
Order Number:
is required.
If you require a receipt, please contact us via email instead of phone,hi@niz.storeWe will respond within 48 hours.
Technical conformity mark Already obtained
Frequently asked questions
If you have any issues, please feel free to contact the support center.
How long does a full charge last?
With a single charge, it can be used continuously for 250 hours when used 24 hours a day.
What is the battery life of the keyboard?
Usually, there is no problem with 3 to 5 years of use.
Isn't there a JIS layout?
NiZ only has the US layout, but it is necessary to set the computer's input method to English before use.
Is there a key that doesn't respond?
Update firmware to the latest version
Update procedure
1. LatestFirmwareDownload it.
2. Connect the NiZ keyboard using a USB cable and launch the dedicated software.
3. Click 'Write'.
4. Click 'Firmware Load', select the downloaded firmware file, and update.
5. You can now perform the update.
The firmware update will take about 10 seconds. Ensure that your PC does not enter sleep mode during this time.
* Please install the software.
* Please use the NiZ connected via USB cable. It cannot be used with a Bluetooth connection.
Is the keyboard prone to malfunction?
Capacitive switches respond to a light touch and have no tactile feedback, making them easy to trigger. If you have bad typing habits, it may cause incorrect inputs. It requires getting used to.
