Standard delivery
2-5 working days, free nationwide shipping if order value exceeds JPY 5,000 (including tax).
Returns/Exchanges
If the goods are faulty, please contact us within 15 days of receipt.
To help us process your request more efficiently, please include your order number.
Email: hi@niz.store
*Please note that depending on the nature of your inquiry, we may need time for verification or investigation, which could delay our response. Thank you for your understanding.
Receipts
We can only provide electronic receipts. Unfortunately, we are unable to include a printed version with your shipment.
To issue an electronic receipt, please provide the following:
- Name:
- For the attention of:
- Order Number:
If you need a receipt, please email us (not by phone) at hi@niz.store. We will respond within 48 hours.
Technical Mark Certification already acquired
Frequently asked questions.
If you have any problems, please contact the support centre.
How long does it last once fully charged?
A single charge provides 250 hours of use when used continuously 24 hours daily.
How long is the battery life of the keyboard?
Usually 3 to 5 years of use is not a problem.
Is there a JIS sequence?
The NiZ only has a US layout, but the computer input method must be set to English before use.
Certain keys are not responding?
Update firmware to the latest version.
Update procedure
1. download the latest firmware.
2. connect the NiZ keyboard via USB cable and start the dedicated software.
3. click 'Write'.
4. click 'Load firmware', select the downloaded firmware file and update it.
5. the update can now be performed.
Updating the firmware takes about 10 seconds. During this time, ensure that the PC does not enter sleep mode.
*Install software.
*Connect the NiZ with a USB cable; it is not available via Bluetooth connection.
Is the keyboard prone to malfunction?
Capacitive switches respond with a light touch and do not bottom out, making them more palpable. Bad typing habits can cause mis-typing. Familiarity is required.
