At NiZ, we are committed to putting our customers first. Customer experience is our number one priority.
Your order will be shipped from our local Japanese warehouse. Normally your order will be processed within 24 hours. If you need more information about NiZ products, please contact us.
PS Depending on stock availability, items may be shipped from overseas warehouses (China, USA, Indonesia, etc.).
FAQ:
Q. When will my order be shipped ?
A. Japanese stock orders are shipped from our local Japanese warehouse. Orders are fulfilled within 24 hours.
Pre-order items: Will be shipped the next day after ordering and will arrive approximately 4-7 days after shipping.
Shipping details are as follows: 500 yen for orders under 4,999 yen . Free shipping for orders over 5,000 yen .
PS If you choose cash on delivery, an additional fee of 330 yen will be charged.
Tracking number and shipping time
| country | Shipping Time | Link to Tracking |
| Japan | 2-4 business days | Yamato Transport |
| Japan | 2-4 business days | Sagawa Express Co., Ltd. |
Q: How will the goods be shipped?
A. Whether you order online or by phone, we will send you a notification email with the shipping date and tracking number. If there is a risk of a delay, we will notify you by email.
Q. When will my order be shipped?
A. We will do our best to process your order. It may take up to 24 hours to process (orders placed on weekends and holidays will be postponed to business days). At that time, if you would like to cancel your order or change your delivery address, please contact us to submit a request .
Q. How do I track my order?
A. We will ship your order within 1-4 business days after you place the order on our website. We will also send you a tracking number via email, so you can be assured.
Tracking Information
Log in to your account → My Profile → My Orders → Select the order you want to track → Click the "Track" button and enter the tracking number.
Q. How do I claim a damaged or incorrect item?
A. If you received a damaged or incorrect item, please contact us via email to submit your request . Please contact us within 5 business days of receiving the item.
