At NiZ, we are committed to prioritizing our customers above all else. The customer experience is our top priority.
The customer's order will be shipped from the local warehouse in Japan. Normally, the order is processed within 24 hours. NiZIf you have more detailed information about the product, please let us know.
P.S. Depending on inventory availability, the item may also be shipped from overseas warehouses (e.g., in China, the United States, Indonesia, etc.).
Common Questions:
Q. When will the ordered product be shipped??
A.Orders for in-stock items in Japan will be shipped from the local warehouse in Japan. Orders can be processed within 24 hours.
Pre-order item: Scheduled to ship the day after ordering and arrive approximately 4 to 7 days after shipping.
The details regarding the shipment are as follows. 4,999 yenThe followingWith the orderFees500 yenThis will be the case.5,000 yenThat's all.With the orderFree shippingThis will be the case.
P.S. If you select cash on delivery, a handling fee of 330 yen will be added.
Tracking number and delivery time
| Country | Shipping Time | Linked to tracking |
| Japan | 2 to 4 business days | Yamato Transport |
| Japan | 2 to 4 business days | Sagawa Express Co., Ltd. |
Q. How to check if the product has been shipped?
A. Whether you place an order via the online shop or through your smartphone, we will send you a notification email containing the shipping date and tracking number. If there is any possibility of delay, we will notify you via email.
Q. When will the ordered product be shipped?
A.Our company will process your order to the best of our ability. Processing takes 24 hours (orders placed on weekends and holidays will be postponed to the next business day). At that time, if you wish to cancel your order or change the delivery address,send a requestPlease contact us.
A. How do you track an ordered product?
A.As soon as possible after ordering on our site, it will be shipped within 1-4 business days. Additionally, we will send you the tracking number via email, so please rest assured.
Tracking Guide
log in to your account → my profile → my orders → select the order you want to track → click the "track" button and enter the tracking number
Q. How do you claim for damaged or incorrect items?
A.If you receive a damaged or incorrect item,send a requestToPlease contact us by email. Please reach out within five business days after the product arrives.
