At NiZ, we are committed to putting our customers first. Your experience is always our top priority.
Orders are typically shipped from our local warehouse in Japan. In general, orders are processed within 24 hours.
If you have any questions or need more information about NiZ products, please feel free to contact us.
P.S. Depending on inventory status, your order may also ship from one of our overseas warehouses (such as in China, the U.S., or Indonesia).
FAQ:
Q. When will my order ship?
A. For in-stock items in Japan, your order will be shipped from our local warehouse. Orders are generally processed within 24 hours.
For pre-order items: they will be shipped the day after your order, with delivery expected in approximately 4–7 days.
Shipping Fee Details:
- For orders under ¥4,999, a ¥500 shipping fee applies.
- For orders ¥5,000 and above, shipping is free.
P.S. If you select cash on delivery (COD), an additional ¥330 handling fee will be charged.
Shipping Carriers & Estimated Delivery Time
| Country | Delivery Time | Tracking Link |
| Japan | 2–4 business days | Yamato Transport (ヤマト運輸) |
| Japan | 2–4 business days | Sagawa Express (佐川急便) |
Q. How do I know if my item has been shipped?
A. Whether you order from our online shop via PC or smartphone, we will send you a notification email that includes your shipment date and tracking number.
If there is any risk of delay, we will also notify you via email.
Q. When will my order be shipped?
A. We do our best to process all orders as quickly as possible—typically within 24 hours (orders placed on weekends or holidays will be processed on the next business day).
If your order is canceled or you need to change the shipping address, please contact us at hi@niz.store.
Q.How can I track my order?
A. Once your order is processed, we will send your tracking number by email within 1–4 business days.
You can use this number to follow your shipment status, so please rest assured.
Tracking Guide
To track your order:
Log in to your account → Go to My Profile → My Orders → Select the order you wish to track → Click the "Track" button → Enter your tracking number.
Q. How do I claim a damaged or incorrect item?
A. If you receive a damaged or incorrect item, please contact us by email within 5 business days after receiving the product.
