At NiZ, we promise to prioritize our customers above all else. Customer experience is our top priority.
Your order will be shipped from a local warehouse in Japan. Typically, your order will be processed within 24 hours. NiZIf you have more detailed information about the product, please contact us.
P.S. Depending on stock availability, the item may be shipped from overseas warehouses (e.g., in China, the United States, Indonesia, etc.).
Frequently Asked Questions:
Q. When will my ordered item be shipped??
A. Orders for items in stock in Japan will be shipped from a local warehouse in Japan. Orders can be processed within 24 hours.
Pre-order items: Shipped the next day after ordering, with an estimated delivery time of about 4 to 7 days after shipping.
Details regarding shipping are as follows.¥999and beloworders will receivefee of¥500.¥5,000and aboveorders will receivefree shipping.
P.S. If cash on delivery is selected, an additional handling fee of ¥330 will apply.
Package tracking number and delivery times
| Country | Delivery Time | Tracking Link |
| Japan | 2 to 4 business days | Yamato Transport |
| Japan | 2 to 4 business days | Sagawa Express Co., Ltd. |
Q. How do I know if my item has been shipped?
A. Whether you place an order via the online shop or through your smartphone, we will send you a notification email containing the shipping date and tracking number. In case of potential delays, we will notify you by email.
Q. When will my ordered item be shipped?
A. We will process your order as quickly as possible. Processing takes 24 hours (orders placed on weekends and holidays will be postponed until the next business day). If you wish to cancel your order or change the delivery address at that time,Submit a requestplease contact us.
Q. How do I track my ordered item?
A.As soon as possible after placing an order on our site, it will take 1-4 business days. Additionally, we will send you the tracking number via email, so rest assured.
Tracking Instructions
Log in to your account → My Profile → My Orders → Select the order you want to track → Click the 'Track' button and enter the tracking number.
Q. How do I file a claim for damaged or incorrect items?
A.If you received a damaged or incorrect item,Submit a requesttoplease contact us via email. Be sure to reach out within 5 business days after receiving the item.
