Standard Delivery
Orders over 5,000 yen (tax included) qualify for free nationwide shipping within 2 to 5 business days.
Returns/Exchanges
If there are any defects in the product, please contact us within 15 days of receiving the item.
To enable faster processing of after-sales service, please also provide your order number.
Email: hi@niz.store
※Depending on the content of the questions received, confirmation or investigation may be required, so please note that it may take some time to respond. Thank you for your understanding in advance.
Receipt
Regarding the receipt, we can only provide an electronic version. It cannot be shipped together with the product.
In the creation of electronic receipts,
To:
However:
Order Number:
is required.
If a receipt is required, please do not use the telephone, but instead...hi@niz.storeThank you for your request. We will respond within 48 hours.
Technical Standards Mark Certified
Frequently Asked Questions
If you have any issues, please don't hesitate to contact our support center.
How long does a full charge last?
With a single charge, you can use it continuously for 250 hours if operated 24 hours a day.
How Long Is the Keyboard Battery Life?
Typically, 3 to 5 years of use is not an issue.
Is there no JIS layout?
NiZ only has a US layout, but it is necessary to set the computer's input method to English before use.
Is a key not responding?
update the firmware to the latest version
Update procedure
1. Latestfirmwaredownload.
2. Connect the NiZ keyboard using a USB cable and launch the dedicated software.
3. Click "Write."
4. Click "Firmware Loading," select the downloaded firmware file, and proceed with the update.
5. This allows you to perform the update.
The firmware update will take approximately 10 seconds. During that time, ensure that the PC does not enter sleep mode.
※Please install the software.
※Please use NiZ by connecting it with a USB cable. It cannot be used with a Bluetooth connection.
Does the Keyboard Malfunction Easily?
Capacitive switches respond to a light touch and do not require bottoming out, making them easy to trigger. If you have poor typing habits, this may lead to unintended inputs. Some adjustment may be necessary.
