Standard Delivery
Orders over 5,000 yen (tax included) qualify for free nationwide shipping within 2 to 5 business days.
Returns/Exchanges
If there are any defects in the product, please contact us within 15 days of receiving the item.
To enable faster processing of after-sales service, please also provide your order number.
Email: hi@niz.store
※Depending on the content of the questions received, confirmation or investigation may be required, so please note that it may take some time to respond. Thank you for your understanding in advance.
Receipt
Regarding the receipt, we can only provide an electronic version. It cannot be shipped together with the product.
In the creation of electronic receipts,
To:
However:
Order Number:
is required.
If a receipt is required, please do not use the telephone, but instead...hi@niz.storeThank you for your request. We will respond within 48 hours.
Cloud Key
Unlike most standard keyboards which are often molded from ABS resin, the dye-sublimation printing method uses sublimation ink transferred at high temperatures, requiring heat-resistant materials such as PBT (polybutylene terephthalate). Compared to ABS resin, PBT is harder and offers superior wear and weather resistance. As a result, the surface won't quickly become shiny or discolored from heavy use, which is a common issue with cheaper keyboards.
Standard keyboards are often molded using ABS resin. However, with the method of sublimation printing, which involves transferring sublimation ink at high temperatures, a highly heat-resistant resin such as PBT (Polybutylene Terephthalate) is typically used. Compared to ABS resin, PBT is harder and offers excellent abrasion resistance and weather resistance. Therefore, even with heavy use, it does not quickly wear down on the surface, become shiny, or discolor, unlike many inexpensive keyboards commonly seen today.
This refers to the process of rounding and smoothing the edges of keycaps. The 'round cut finish' gently curves the corners of the keycaps, resulting in a more natural finger movement and a comfortable typing experience.
It refers to the process of rounding and smoothing the corners of keycaps. By applying a "round cut processing" that gives the corners of the keycaps an appropriate curvature, it achieves more natural finger movement and a comfortable typing experience.
Technical Standards Mark Certified
Frequently Asked Questions
If you have any issues, please don't hesitate to contact our support center.
How long does a full charge last?
With a single charge, you can use it continuously for 250 hours if operated 24 hours a day.
How Long Is the Keyboard Battery Life?
Typically, 3 to 5 years of use is not an issue.
Is there no JIS layout?
NiZ only has a US layout, but it is necessary to set the computer's input method to English before use.
Is a key not responding?
update the firmware to the latest version
Update procedure
1. Latestfirmwaredownload.
2. Connect the NiZ keyboard using a USB cable and launch the dedicated software.
3. Click "Write."
4. Click "Firmware Loading," select the downloaded firmware file, and proceed with the update.
5. This allows you to perform the update.
The firmware update will take approximately 10 seconds. During that time, ensure that the PC does not enter sleep mode.
※Please install the software.
※Please use NiZ by connecting it with a USB cable. It cannot be used with a Bluetooth connection.
Does the Keyboard Malfunction Easily?
Capacitive switches respond to a light touch and do not require bottoming out, making them easy to trigger. If you have poor typing habits, this may lead to unintended inputs. Some adjustment may be necessary.
